Customer Support Executive  
Cyber System (Pvt) Ltd   More jobs from this company

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Job Title:   Customer Support Executive
Category:   Client Services
Total Positions:   1
Job Location:   Lahore
Gender:   No Preference
Minimum Education:   Bachelors
Degree Title:   Bachelors degree in Business Administration, Communications, or a related field (preferred but not mandatory).
Career Level:   Entry Level
Minimum Experience:   1 Year2 Years
Salary Range:   PKR 60,000 to 70,000 per Month
Apply By:   Apr 13, 2025
     
     
 
Job Description:

We are seeking a highly motivated and customer-oriented Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a high level of customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a customer-centric approach.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Resolve customer complaints by identifying issues and providing appropriate solutions.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Process orders, and modifications, and escalate issues to the appropriate department when necessary.
  • Keep accurate records of customer interactions and transactions.
  • Follow company policies and procedures to ensure a seamless customer experience.
  • Collaborate with internal teams to improve customer service processes and enhance overall satisfaction.
  • Stay updated on product knowledge, services, and company policies.

Requirements:

Education: Bachelors degree in Business Administration, Communications, or a related field (preferred but not mandatory).

Experience: 1-2 years of experience in customer support or a similar role. Fresh graduates with strong communication skills are also encouraged to apply.

Skills:

  • Excellent verbal and written communication skills in English.
  • Strong problem-solving and multitasking abilities.
  • Proficiency in Microsoft Office (Word, Excel, Outlook) and customer service software.
  • Ability to work in a fast-paced environment and handle pressure effectively.
  • Strong listening and interpersonal skills.

Company Information
 
Company Name:  Cyber System (Pvt) Ltd
Company Description:
Cyber System is a US based organisation, established in 2008, is a leader in customized outsource Software development, Medical Billing, Recruitment solutions, research and human resource services representing clients throughout the world.

The core philosophy behind Cyber System is to tackle the business problems and create novel and efficient solutions by utilizing state-of-the-art technology.

Cyber System believes in professionalism, business ethics and morality. It aims at long-term relationships based on trust, understanding and good will. Business criteria at Cyber System are many as opposed to profit alone. Here, commitment, sincerity and enthusiasm form the path to professionalism.

Effective and regular communication and sanctity of timelines is very important to Cyber System. This leads to the satisfaction of both the Cyber System Team and Cyber System Clients.

Aspiring to expand to new sectors, Cyber System aims at rendering its services to many new markets both national and international.

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