Job Title: |
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Customer Service Representative |
Category: |
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Client Services |
Total Positions: |
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15 |
Job Location: |
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Islamabad, Rawalpindi |
Gender: |
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No Preference |
Minimum Education: |
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Intermediate/A-Level |
Career Level: |
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Entry Level |
Minimum Experience: |
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Fresh1 Year |
Salary Range: |
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PKR 35,000 to 45,000 per Month |
Apply By: |
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May 31, 2024 |
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Job Description: |
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Customer Interactions:
- Handling inbound and/or outbound calls from customers.
- Providing information and assistance related to products or services offered by the company.
- Resolving customer complaints and issues in a professional and empathetic manner.
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Problem Solving:
- Investigating and resolving customer concerns and inquiries.
- Utilizing company resources to provide accurate information and solutions.
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Documentation and Reporting:
- Accurately documenting customer interactions and details of inquiries or complaints.
- Reporting common issues or complaints to management for further action.
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Product Knowledge:
- Maintaining a good understanding of the company\'s products or services.
- Keeping up-to-date with changes in offerings or procedures.
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Compliance and Regulations:
- Adhering to company policies and procedures.
- Ensuring compliance with relevant legal requirements and regulations.
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Customer Satisfaction:
- Striving for first-call resolution and high levels of customer satisfaction.
- Following up with customers to ensure their issues are resolved satisfactorily.
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Team Collaboration:
- Collaborating with team members and other departments to provide excellent customer service.
- Participating in meetings and training sessions as required.
Skills and Qualifications
- Communication Skills: Clear and professional communication skills, both verbal and written.
- Customer Focus: Strong customer service skills and a positive attitude.
- Problem-Solving: Ability to identify and solve customer problems efficiently.
- Computer Literacy: Familiarity with CRM systems, basic troubleshooting, and data entry.
- Patience and Empathy: Ability to handle difficult customers with diplomacy and tact.
- Multi-tasking: Capable of managing multiple tasks simultaneously.
Working Conditions
- Environment: Typically in an office setting or call center environment.
- Hours: Monday to Friday from 7:00 pm to 5:00 am.
- Advancement: Opportunities to advance to team leader or supervisor positions.
- Training: Ongoing training and development to enhance skills and knowledge.
- Experience: Provides valuable experience in customer service and communication.
Salary and Benefits
- Salary: Generally varies depending on location and experience.
- Benefits: Often includes health insurance, retirement plans, and paid time off.
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Company Information |
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Company Name: Taurus Technologies Company Description: .
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