Customer Service Representative  
Taurus Technologies   More jobs from this company

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Job Title:   Customer Service Representative
Category:   Client Services
Total Positions:   15
Job Location:   Islamabad, Rawalpindi
Gender:   No Preference
Minimum Education:   Intermediate/A-Level
Career Level:   Entry Level
Minimum Experience:   Fresh1 Year
Salary Range:   PKR 35,000 to 45,000 per Month
Apply By:   May 31, 2024
Job Description:
  1. Customer Interactions:

    • Handling inbound and/or outbound calls from customers.
    • Providing information and assistance related to products or services offered by the company.
    • Resolving customer complaints and issues in a professional and empathetic manner.
  2. Problem Solving:

    • Investigating and resolving customer concerns and inquiries.
    • Utilizing company resources to provide accurate information and solutions.
  3. Documentation and Reporting:

    • Accurately documenting customer interactions and details of inquiries or complaints.
    • Reporting common issues or complaints to management for further action.
  4. Product Knowledge:

    • Maintaining a good understanding of the company\'s products or services.
    • Keeping up-to-date with changes in offerings or procedures.
  5. Compliance and Regulations:

    • Adhering to company policies and procedures.
    • Ensuring compliance with relevant legal requirements and regulations.
  6. Customer Satisfaction:

    • Striving for first-call resolution and high levels of customer satisfaction.
    • Following up with customers to ensure their issues are resolved satisfactorily.
  7. Team Collaboration:

    • Collaborating with team members and other departments to provide excellent customer service.
    • Participating in meetings and training sessions as required.

Skills and Qualifications

  • Communication Skills: Clear and professional communication skills, both verbal and written.
  • Customer Focus: Strong customer service skills and a positive attitude.
  • Problem-Solving: Ability to identify and solve customer problems efficiently.
  • Computer Literacy: Familiarity with CRM systems, basic troubleshooting, and data entry.
  • Patience and Empathy: Ability to handle difficult customers with diplomacy and tact.
  • Multi-tasking: Capable of managing multiple tasks simultaneously.

Working Conditions

  • Environment: Typically in an office setting or call center environment.
  • Hours: Monday to Friday from 7:00 pm to 5:00 am.

  • Advancement: Opportunities to advance to team leader or supervisor positions.
  • Training: Ongoing training and development to enhance skills and knowledge.
  • Experience: Provides valuable experience in customer service and communication.

Salary and Benefits

  • Salary: Generally varies depending on location and experience.
  • Benefits: Often includes health insurance, retirement plans, and paid time off.

Company Information
Company Name:  Taurus Technologies
Company Description:

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