We are looking for a competent Supervisor Inbound Call Center to organize and direct the staff of our call center. You will be responsible for assessing their work and give them feedback to maximize performance.

An excellent call center supervisor must have customer service and supervisory experience. The ideal candidate must possess great communication skills and be able to lead and motivate. You will be organized and reliable as well as results-oriented.

The goal is to achieve drive excellent performance from your team that will bring sustainable business growth.

Responsibilities

• Monitors productivity of Sales Agent and Control Closing Ratio on Inbound Sales Call.
• Reviews Calls data to monitor the Over all Sales Performance of Team and Center
• Monitors individuals, team and call center results to identify and act on both positive and negative performance trends
• Train New Hired Agents with Product Manual to make them up to the mark to take Sales Call and Close the deal
• Provides communication and follow up to ensure representatives are fully informed of all new information related to products, procedures, customer needs and company related issues, changes or actions.