Job Title: |
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Customer Service Executive |
Category: |
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Client Services |
Total Positions: |
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1 |
Job Location: |
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Lahore |
Gender: |
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Female |
Minimum Education: |
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Bachelors |
Career Level: |
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Experienced Professional |
Minimum Experience: |
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1 Year |
Salary Range: |
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PKR 0 to 0 per Month |
Apply By: |
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Dec 12, 2018 |
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Job Description: |
We at Guiding Future looking for Female Customer Service Executive. Her Job includes:
- To take responsibility for being the first point of contact for all callers and ensuring that a high quality of service is delivered at all times.
- To ensure that all calls are dealt promptly and in line with agreed standards and targets.
- To establish, develop and maintain effective working relationships with all work colleagues to ensure a ‘one team approach’ to the delivery of the company’s performance standards and the business objectives.
- Liaise with colleagues in local offices, when appropriate to resolve enquiries.
- To ensure that customers are advised of alternative communication methods including voicemail and email facilities.
- To update and maintain files and database.
- Ensuring that team members are kept up to date with any information received following attendance at meetings.
- To take ownership and responsibility for all enquiries presented, identify clients’ needs, and utilizing appropriate questioning and listening skills to identify and offer appropriate solutions.
- To ensure that all computerized systems are used effectively to help process clients’ enquiries and accurately maintaining all records in a time critical environment.
- Carry out all administrative tasks and any necessary follow-up work in relation to incoming calls.
- To maintain a comprehensive knowledge of services, policies and procedures in relation to the role.
- To have an understanding of the key business priorities and performance indicator.
- To represent the organization on groups and forums as required.
- To identify ways in which the team can further improve performance and service delivery to clients.
- To ensure a clear knowledge and understanding of team objectives and priorities and how the individual role will contribute to the achievements.
- To provide support and assistance to colleagues within the team through training, coaching and adopting good team ethics.
- To undertake any such additional duties that are reasonably commensurate with the level of this post.
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Company Information |
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Company Name: Guiding Future Company Description:
Guiding Future
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