Job Description

We are looking for customer service representatives to join our team to help us provide outstanding service to our customers.   As a Customer Service Representative, you will use your problem solving and people skills while working directly with our customers to address their questions through multiple channels – email & messages. Candidate must have excellent written communication skills and are savvy in working with a variety of systems and technology. 

You will:

• Respond to calls, emails, and messages customers in accordance with our policies and procedures.
• Handle and resolve all customer concerns by providing accurate information with empathy and grace
• Provide customers with product and general order information
• Provide assistance with processing orders.
• Identify and escalate priority issues that need immediate attention
• Identify opportunities for improving the customer experience and share those with the Customer Service leadership

You are:

• Able to work a flexible/variable hour schedule 
• Comfortable using technology; familiarity and experience with eCommerce
• Able to positively and efficiently resolve customer concerns and prioritize multiple tasks in a fast-paced, high volume environment
• Able to take direction and quickly learn new procedures, processes, and products
• Knowledgeable and interested in design

You have:

• Excellent written and verbal communication skills
• A Bachelor’s degree or equivalent work experience
• High attention to detail, are organized, and able to follow through
• 1-2 years of experience working with customers 

Selected candidate will be offered market competitive salary with other benefits. Females are also encouraged.