Managing and leading the branch effectively to achieve liabilities and business targets; implementation of customer service standards, while adhering to FFO’s policies and guidelines

• Plan Quarterly Disbursement targets (Growth Plan).
• Provide regular feedback on competitor activities to Area Manager.
• Cascade branch targets to staff and regularly track and review performance and productivity.
• Manage employee morale and retention.
• Check the entries in MIS on regular basis to tally it with the manual records.
• Submitting Closing to Area Office on monthly basis.
• Implement processes of loan distribution, Recovery and monthly meetings in accordance with established policies.
• Ensure office discipline and office hygiene
• Maintain all statutory and business controls for branch processes and compliance with regulations
• To supervise and manage the microfinance program at the branch level.
• Manage and supervise branch HR, Finance, admin and their activities.
• Preparing planning mechanism for the field activities.
• Operational Risk Management and portfolio Management.
• Regular group meeting and group audit.
• Arrange daily meetings with COs and discus daily plans.
• Giving directions to COs for smooth implementation of program (With the help of Growth plan).
• New areas identification for credit program.
• Final appraisal of clients
• Disbursement of loan
• Field visits with COs
• Community follow-up visits
• Recovery status and record maintenance
• Facilitate the field staff in credit mobilization, group formation, recovery and follow ups
• Advise training for branch staff.
• Record keeping of Branch related documents.