| Job Title: |
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Executive NOC Monitoring |
| Total Positions: |
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2 |
| Job Location: |
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Islamabad |
| Gender: |
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No Preference |
| Minimum Education: |
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Bachelors |
| Career Level: |
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Experienced Professional |
| Minimum Experience: |
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2 Years5 Years |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
Feb 19, 2017 |
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| Job Description: |
Purpose of Job:
Be part of a team of NOC monitoring engineers, ensuring that wi-tribe countrywide network health is proactively monitored, system & network alarms/faults are timely reported to concerned field and L2/L3 support teams and outage intimations are communicated to customer support and management.
Accountabilities of Job:
Perform all day-to-day network monitoring activities at the Network Operation Center (NOC) for rapid recovery of network faults, outages and performance issues. Proactively monitor network platforms and applicable systems in order to identify potential anomalies/performance issues and perform appropriate corrective measures, via demand or scheduled maintenance actions.
Regular duties:
- Perform all day-to-day network monitoring activities at the Network Operation Center (NOC) for rapid recovery of network faults, outages and performance issues
- Proactively monitor network platforms and applicable systems in order to identify potential anomalies/performance issues and perform appropriate corrective measures, via demand or scheduled maintenance actions
- Coordinate and/or implement emergency restoration activities in outage situations
- Interact with Core Network Operations, Field Operations, LDI Support and RF Teams to facilitate isolation and repair of faults in the network within established baseline objectives
- Keep customer care/contact center and management informed on outages/issues/planned activities, update on efforts aimed at restoration of outages and performance issues
- Initiation and effective management of Trouble Tickets (TT) through to closure, paying close attention to the SLA requirements and capturing all relevant details for future reference on the TT system
- Generate and analyze the incident reports and discuss with problem analyst to fix /reduce the incidents and problems
- Track planned work to ensure start & stop times is adhered to
- Ensure the upkeep and continuous improvement of the Monitoring Solution
Periodic duties:
Generate and analyze the incident reports and discuss with problem analyst to fix /reduce the incidents and problems.
Knowledge & competencies:
- Engineering degree in Electrical/Electronics/Communications/Telecommunication
- Understanding of Wi-max/LTE network architecture, protocols and related technologies.
- Knowledge of Cisco switches & routers, basic troubleshooting skills & IP sub netting skills
- Knowledge of Microwave equipment & it’s working principles
- Knowledge in fundamental principles of Radio frequency particularly LTE & wi-max RAN
- Strong communication and presentation skills, ability to coordinate with vendors & internal customers
Work Experience:
1 year experience in network operations role including NOC |
| Company Information |
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Company Name: Wi-Tribe Pakistan Limited
Company Description:
wi-tribe provides quality internet services in Islamabad, Rawalpindi, Lahore, Faisalabad and Karachi. The core of wi-tribe is defined by three distinct elements: Customer-Centricity Quality Human Capital These three elements have contributed to making wi-tribe what it is today, making it possible for our customers to freely access the online world whenever they wish. Promising a refreshing and fun-loving experience, wi-tribe aims to remain the broadband provider of choice. Offering a diverse range of products and services, wi-tribe believes in empowering customers with choices that suit their dynamic lifestyles. We work to offer value for money with diversified product portfolios such as package offerings for all kinds of users, whether they are coming online for the first time, or looking for the next level of broadband. As a proud corporate citizen, wi-tribe also emphasizes on its social responsibility, focusing on supporting education, creating awareness and showcasing how technology brings smiles throughout Pakistan. Backed by unrivalled experience, knowledge and ability, wi-tribe, an Ooredoo Group company, launched commercial services in Pakistan on July 1, 2009. With a refreshed brand, wi-tribe is geared to be a market leader, always bringing innovative offerings and methods to ‘bridge the broadband gap’ as an ‘enabler’ to increase the broadband market by continuously diversifying and simplifying online access.
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