MCB requires qualified and motivated professionals whose work ethic is based on hard work and diligence, to fill the position of Customer Services Officer.

Brief Job Description of Customer Services Officer:-

• To consistently meet high standards of services for external and internal customers by ensuring process standardization, timely resolution, inculcation of a customer centric culture and strong operational controls in accordance with the Bank’s regulations
• Interacting with customers at the branch reception / inquiring the purpose of visit and route the customers to the relevant desk accordingly to provide efficient services.
• Adherence to Service Protocols , Service Management
• Program and Service Indicators Monitoring to achieve organization’s prime objective regarding ultimate customer satisfaction.
• Resolving / replying to the queries of the customers, maintain the customer complaints log book, continuous follow-ups and re-directing the customer to the concerned department for resolution of queries to ensure the customer leaves the branch with utmost satisfaction.
• Responsible to introduce potential New to Bank accounts. Also provide proper guidance & support regarding procedures and requirements for activation of dormant accounts.
• Responsible to cross-sell consumer products offered by the bank as per the target sheet.
• To assist in maintaining the audit rating of the branch and liaise with all stakeholders to resolve highlighted audit objections / observations within specified TAT

Note:-

1. Please provide your updated contact details i.e. Name address, phone No, email address, etc. for future

correspondence.

2. Please keep visiting your email Inbox for further updates.

3. Candidates with IT skills and a diploma from the Institute of Bankers of

Pakistan (JAIBP) will be preferred.

Important Note:-

Only short-listed candidates will be intimated through Calls / SMS/e-mail for interviews.