| Job Title: |
|
Service Desk Agent |
| Category: |
|
Clerical/Admin |
| Total Positions: |
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1 |
| Job Location: |
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Karachi |
| Gender: |
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Female |
| Minimum Education: |
|
Bachelors |
| Degree Title: |
|
Computer Sciences |
| Career Level: |
|
Experienced Professional |
| Minimum Experience: |
|
2 Years5 Years |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
May 14, 2021 |
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| Job Description: |
- Answer phone calls and respond to customer requests/inquiries courteously.
- Respond Customer via emails.
- Ticket generation on incident management.
- Follow up customer calls where necessary.
- Coordinate internally with team on Open Cases & provide updates
- Escalate and drive resolution of support issues.
- Working knowledge of Report Creation & dashboards
- Able to understand Customer issue & guide according to Process & Policies
- Route calls to appropriate resource
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| Company Information |
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Company Name: Inbox Business Technology (Pvt.) Ltd.
Company Description:
Since the turn of the century, over half of the names on Fortune 500 are gone. Disruptive technologies like Social, Mobile, Analytics and Cloud are forcing business leaders to challenge their thinking on every level as emerging challengers destroy laggard incumbents who cannot adapt. Due to the emergent nature of the technologies volatility, uncertainty, complexity, and ambiguity (VUCA) is the new normal. This means that firms will have to re-design their thinking, strategy and business models for the digital age. Business models in the digital age need to be agile enough to fluidly adapt to a shifting environment in which strategy and execution aim to hit moving targets. Inbox Business Technologies gives its customers that agility with its digital services portfolio.
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