Job brief

•  We are looking for an experienced Assistant Manager Customer Support & Compliance to provide excellent customer service and to promote this idea throughout the organization.


• The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities:

• Managing the customer support department’s day-to-day functions


• Responding to escalated customer support issues.


• Implementing customer support processes to enhance customer satisfaction.


• Formulating and revising customer support policies and promote their implementation.


• Informing the team of all new information related to products, procedures, and trends.


• Assessing support statistics and preparing detailed reports on the findings.


• Interviewing and hiring new employees.


• Overseeing and evaluating the team's ongoing performance.


• Delivering performance evaluations and following the disciplinary process according to company policy.


• Collaborate with corporate counsels and HR departments to monitor enforcement of

Requirements

• 1 year of proven working experience in the field of Customer Support and or Compliance.


• Experience in providing customer service support


• Excellent knowledge of management methods and techniques


• Proficiency in English


• Working knowledge of customer service software, databases, and tools


• Awareness of industry’s latest technology trends and applications


• Ability to think strategically and to lead


• Strong communication skills


• Advanced troubleshooting and multi-tasking skills


• Customer service orientation